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Technical Process Improvement Lead
2 weeks ago
About the Job
OverviewThe successful candidate will be responsible for driving operational excellence and continuous improvement within the company's IT systems and processes.
Key Responsibilities- Analyzing current IT operations to identify opportunities for optimization and process improvement.
- Designing and implementing strategies to enhance the efficiency, reliability, and performance of IT systems and infrastructure.
- Collaborating with cross-functional teams to document and standardize IT processes and procedures.
- Developing and monitoring key performance indicators (KPIs) to track the effectiveness of IT operations.
- Leading initiatives to automate manual tasks and streamline IT workflows.
- Providing technical support and guidance to IT personnel to ensure smooth day-to-day operations.
- Recommending and overseeing the implementation of new technologies and tools to improve IT capabilities.
- Identifying and mitigating IT-related risks and vulnerabilities.
We are looking for an experienced professional with:
- 6+ years of experience in a business/systems analyst or IT operations role, preferably in the Information & Communication Technology industry.
- Strong analytical and problem-solving skills with the ability to identify and address complex operational challenges.
- Proficient in business process mapping, workflow optimization, and performance measurement.
- Excellent communication and stakeholder management skills to effectively collaborate with IT, business, and executive teams.
- Experience in implementing process automation and service improvement initiatives.
- Knowledge of IT service management frameworks, such as ITIL, and project management methodologies.
- Familiarity with cloud computing, virtualization, and other emerging IT technologies.
Michael Page International Recruitment Philippines Inc. is a leading global recruitment firm that helps organizations find the best talent and enables individuals to reach their full potential.
