Strategic Workforce Analyst

1 day ago


Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

Nityo Infotech Services Philippines is seeking a skilled Strategic Workforce Analyst to join our team.

Job Overview

This role involves analyzing and managing outcomes of various studies, reviewing and forecasting data for operational and business planning. As a key member of our team, you will be empowered to impact the healthcare system through data analysis and interpretation, presenting recommendations for business solutions.

Key Responsibilities
  • Data Analysis and Forecasting: Compile, analyze, review, forecast, and trend complex data to inform operational and business decisions.
  • Business Recommendations: Present analysis and interpretation for operational and business review and planning, developing recommended solutions through research and analysis of data and business processes.
  • Operational Support: Support short- and long-term operational and strategic business activities through analysis and reporting, reviewing and reporting on key operational metrics.
  • Ad Hoc Support: Provide ad hoc operational and strategic business activities support through analysis and reporting.
Required Qualifications
  • Workforce Management Experience: 4+ years of experience supporting Call Centers or Back Office operations, with expertise in Workforce Management (WFM) software including NICE, Aspect, Verint.
  • Senior-Level Communication: 3+ years of senior or executive level communication and/or presentation experience delivering detailed analyses and sound business cases or recommendations.
  • Long-Range Planning: 3+ years of experience with long-range planning, financial modeling, and complex data analysis of contact center/back-office service area metrics.
  • Complex Data Analysis: 3+ years of experience identifying sources of data, consuming and rationalizing the data, defining key performance indicators, and report building.
  • Leadership Skills: Proven solid analytical and critical thinking skills to identify trends and influence business decisions, with excellent oral and written communication skills.
Preferred Qualifications
  • Healthcare Industry Experience: Experience in the Healthcare industry is preferred.


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