Data Platform Support Specialist

1 week ago

Dasmariñas, Calabarzon, Philippines beBeeDataPlatform Full time $80,000 - $150,000

**Job Title:** Data Platform Support Specialist

About the Role

The Data Platform Support Specialist plays a pivotal role in ensuring seamless data access and collaboration for analytics, applications, and AI. This expert acts as a SME for a portfolio of enterprise accounts, providing top-notch technical support and guidance.

Key responsibilities include:

  • Technical Support:
    • Provide prompt and efficient support for standard and custom deployments
    • Answer complex technical questions through ticketing systems
    • Reproduce issues using various tools, identify root causes, and offer effective solutions
    • Log bug reports and feature requests in respective platforms
  • LTS Upgrades:
    • Support customers with upgrade requests, adhering to supported LTS versions
    • Communicate unsupported requests to account teams, emphasizing the need for premium services
  • Monthly Technical Check-ins:

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