Enterprise Anaplan Technical Specialist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeAnaplan Full time $7,200 - $7,800
Job Overview

The role of Anaplan Support Analyst is critical in our Enterprise Performance Management (EPM) team. We are seeking a highly skilled and proactive professional to troubleshoot technical and functional issues, maintain and enhance supported models, and manage the full support ticket lifecycle.

Key Responsibilities:
  • Troubleshoot and resolve both technical and functional issues in a timely manner.
  • Maintain and enhance supported Anaplan models, including minor changes and updates.
  • Manage the full support ticket lifecycle using internal tools and in accordance with SLAs.
  • Work collaboratively with consultants and technical teams on escalated or complex issues.
Requirements:
  • Bachelor's degree in business, information systems, finance, or a related field.
  • Certified in Anaplan Level 2 Model Building.
  • 2-4 years of experience in a support role for SaaS or enterprise platforms, ideally in a managed services or client-facing environment.
  • Hands-on experience supporting Anaplan in a production environment.
  • Strong communication, client engagement, and relationship management skills.
Preferred Qualifications:
  • Exposure to ITIL-aligned support models and frameworks (Incident, Problem, Change Management).
  • Experience using ITSM tools such as ServiceNow, Jira Service Management, Zendesk, BMC Remedy.
  • Familiarity with scripting, APIs, and integration tools (e.g., Anaplan Connect).
What We Offer:
  • Competitive compensation.
  • Flexible work policy with remote and hybrid options.
  • Health insurance and wellness benefits.
  • Exposure to international projects with leading global organizations.

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