Improve Customer Experience Manager

2 weeks ago

Porac, Philippines beBeeCustomer Full time ₱6,000,000 - ₱8,800,000

Job Title: Customer Experience Lead

About the Role:

We are seeking a seasoned professional to oversee the customer experience for our Apparel store. The ideal candidate will have a proven track record of improving shopping experiences and advocating for customer interests in business decisions.

Main Responsibilities:
  • Lead and develop a high-performing Customer Experience Team to deliver exceptional customer experiences.
  • Represent customer interests in business decisions, ensuring that customer feedback and insights inform key strategic choices.
  • Monitor and report on customer experience KPIs, driving continuous improvement and follow-up on action items.
  • Collaborate with cross-functional teams to implement customer-centric solutions and manage escalation processes.
  • Foster a culture of continuous learning and professional growth within the team.
Requirements:
  • At least 2 years of experience in a similar role.
  • A strong command of the English language, both spoken and written.
  • A proven ability to lead and manage team leaders and members, with different scopes and lead indicators to monitor.
  • Excellent problem-solving skills and confidence when facing challenges to ensure excellent customer experiences.
  • A continuous learning and growth mindset.
  • Strong interpersonal and communication skills; positive work attitude.
  • Good analytical and problem-solving skills.
  • Able to effectively follow up and monitor action items and KPIs.
  • A responsible team player who works well with others.
  • Able to make sound decisions independently.
  • Conflict Resolution and Decision-Making.
  • Crisis Management and Customer Feedback Integration.
What We Offer:
  • The opportunity to collaborate with world-class talents in a dynamic and energetic work environment.
  • A chance to grow and develop both professionally and personally.
  • A safe space to be yourself, with a commitment to diversity, equity, and inclusion.
  • Openness to new ideas and initiatives.
  • A great benefits package including remote work, paid holidays, learning subsidy, and more.

We are a recognized leader in the field, committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

Job Details:
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Distribution
  • Industries: Retail

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