Global Customer Experience Manager

2 weeks ago

Porac, Philippines beBeeProfessionalism Full time $80,000 - $100,000
Project Management Professional

As a seasoned project management professional, you will play a pivotal role in bringing humanity to business by overseeing projects at our customer experience centers. You will serve as the primary liaison, responsible for building, managing, and maintaining project documentation on a global scale.

Your key responsibilities will include:

  • Developing and implementing comprehensive project plans to ensure timely completion and effective execution
  • Collaborating with internal teams, senior executive level partners, and external clients and vendors to drive project success
  • Communicating and documenting program requirements and status to clients, internal team members, and other partners
  • Supporting the deployment, promotion, and achievement of departmental and corporate strategy, business goals, and objectives
  • Identifying and mitigating risk, escalating when necessary

To succeed in this role, you will need:

  • Bachelor's degree or equivalent relevant experience
  • At least 2 years' experience in a project management role leading the deployment of medium to large-scale global projects
  • Ability to facilitate meetings and effectively complete project plans and deliverables for client-facing, senior, and executive level management
  • Experience with project management and word processing software, spreadsheet, and flowcharting applications (e.g., MS Project, Asana, MS Office, Excel, and Visio)
  • Travel requirement: up to 25%, must have or be able to obtain a valid passport and be willing to travel internationally
What We Offer

As a valued member of our global team, you can expect:

  • A supportive environment that encourages career growth and professional development
  • An inclusive culture and community-minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Paid time off (PTO) and wellness and healthcare benefits
  • A great compensation package and performance bonus opportunities

Our mission is to make customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

We are proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

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