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Editorial Helpdesk Operations Manager

1 week ago

Manila, National Capital Region, Philippines THOMSON REUTERS CORP PTE LTD - PHILIPPINE BRANCH Full time
About the Role

The Editorial Helpdesk Lead is a key leadership position responsible for overseeing our editorial customer service operations. This role ensures high-quality assistance for our editorial products and services.

We are seeking an experienced professional with a background in customer service management, preferably in an editorial or publishing environment. The successful candidate will be instrumental in maintaining service level agreements, improving customer retention, and upholding the Thomson Reuters brand values through exceptional support leadership.

This role requires strong team leadership, process optimization, and customer satisfaction strategies skills. The ideal candidate will excel in managing a team of support professionals, ensuring efficient operations and delivering high-quality customer support.