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Human Resources Generalist

1 week ago

Manila, National Capital Region, Philippines Equinix, Inc. Full time

About the Position

The Human Resources Generalist - Global Helpdesk contributes significantly to the mission of providing exceptional experiences tailored to Employee needs, delivering elite HR support to employees worldwide.

Main Tasks

Lifecycle support:

  • Provide expert care support for standard as well as complex, sensitive scenarios, advise and coach employees through different channels (tickets, chat, calls) on processes, policy, programs, and employee relations in line with our values.
  • Understand end-to-end processes deeply and can easily assist in all steps of a multiple-step process, supports full region and global processes.
  • React quickly to HR Systems updates and ensure data accuracy, engagement in system UAT.

Operational Excellence

Understand and independently execute on SLA and KPIs, help distribute cases, contribute to Operational Excellence standards, serving as a role model and supporting team understanding and application.