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Technical Helpdesk Agent

1 week ago

Manila, National Capital Region, Philippines KMC Solutions Full time

We are looking for a talented individual to join our team as a Japanese Bilingual Service Desk Agent at KMC Solutions.

This role involves providing technical support and assistance to end-users, troubleshooting IT issues, and handling service requests.

  • Key Accountabilities:
  • Offer first-line technical support via email and chat in Japanese and English.
  • Resolve hardware, software, and network-related issues efficiently.
  • Manage service desk tickets using Freshservice.
  • Elevate complex cases to relevant teams when necessary.
  • Guarantee prompt and accurate resolution of user inquiries.
  • Maintain accurate records of incidents and resolutions.
  • Collaborate with other resolver teams to enhance service quality.

Requirements:

  • Demonstrate proficiency in Japanese (JLPT N3 is required).
  • Show excellent communication skills in Japanese, both written and spoken.
  • Possess knowledge in IT Support, Helpdesk, or Technical Support.
  • Hold a basic understanding of the Windows environment, Office 365, Azure, and Networking principles.
  • Exhibit strong problem-solving and communication abilities.
  • Show the capacity to work independently with minimal supervision.
  • Display a practical and logical approach to decision-making.
  • Be willing to work onsite at SM Aura with a Mid Shift schedule.