Application Support Expert

4 days ago


Makati City, National Capital Region, Philippines Royal Caribbean Group Full time

Royal Caribbean Group seeks a skilled Product Health Analyst to support and maintain applications for the shipboard products group (Fidelio / OHC). As a key member of our Shipboard Applications Group, you will collaborate with onboard and shore-side teams to gather requirements, implement enhancements, and optimize application performance.

Responsibilities:

  • Support and maintain Fidelio/OHC applications, ensuring seamless operations and resolving any technical issues that may arise.
  • Collaborate with onboard and shore-side teams to gather requirements, implement enhancements, and optimize application performance, driving efficiency and productivity.
  • Conduct training sessions for onboard staff to ensure effective use of Food & Beverage applications, promoting best practices and standardization.
  • Monitor application performance and system health, performing regular updates and maintenance to prevent errors and downtime.
  • Liaise with the shipboard IT department and business stakeholders to manage application upgrades and support contracts, ensuring compatibility and minimal disruption.
  • Assist in the implementation of new features and functionalities to meet operational needs, enhancing the overall user experience and driving innovation.

Requirements:

  • Minimum 2-4 years of prior Application Support experience, with a strong understanding of software development lifecycle and technical architectures.
  • Bachelor's degree in computer science or related technical discipline, with a focus on problem-solving and analytical skills, and excellent communication and interpersonal skills.
  • Experience working with Office 365 applications: PowerPoint, Word, and Excel, with a strong proficiency in data analysis and reporting, and ability to assist Product Health Analysts with technical issues.
  • Familiarity with SQL databases and report generation, with a strong understanding of data visualization tools and network infrastructure.
  • Understanding of server management and security protocols, with experience in implementing high availability and disaster recovery solutions.


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