Application Support Specialist

6 days ago


Mandaluyong City, National Capital Region, Philippines Bank of Commerce (Philippines) Full time

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I. Job Summary

Leads the maintenance and support of in-house applications or specialized utility programs. Executes first level support to vendor applications. Supports other activities assigned under ADMD.

II. Duties and Responsibilities

  • Performs unit testing to ensure correctness of the program codes, fixing (debugging) errors where they occur, rerunning and rechecking the program until it produces the correct results prior endorsement for QA and/or UA testing.
  • Provides technical support on application related requirements and queries. Collaborates with business analysts, project managers, system owners and business users in the testing of program fixes; Provides QAT and UAT support by addressing test findings on time; Provides technical support during implementation and post-implementation of program fixes.
  • Prepares the programs, objects, scripts and other configurations for migration to authorized environments; Assists in the deployment of applications, ensuring smooth and error-free deployment.
  • Prepares applicable technical documentation or user support materials for the program fix. Provides application fixes walkthrough as necessary.
  • Regularly provides updates to concerned DSG units for the maintenance and support needs.
  • Provides production support for applications used by business operations and performs trouble shooting on an "On-Call 24 hour" basis.
  • Investigates and resolves application issues and prepares corresponding response report; Analyzes root causes and implements timely solutions or workarounds to solve the application-related issues, ensuring minimal disruption to business operations.
  • Liaises with other DSG units or bank's software providers for prompt rectification of any application issues; Coordinates with software vendors/service providers when the need arises.
  • Provides technical guidance and mentoring to Application Support Analyst and other team members. Contributes significantly to activities for knowledge building relating to IT.
  • Ensures timely updating and submission of performance monitoring report to immediate supervisor.
  • Attends to applicable learning and development training, workshop, or sessions necessary for skills upgrade; Cultivates adherence to industry best practices, coding standards, development methodologies and technologies to deliver high-quality solutions.
  • Conducts thorough code reviews and provides constructive feedback to ensure code quality, maintainability and adherence to coding standards and best practices.
  • Builds and maintains positive relationships with external partners, third-party vendors and service providers to ensure effective and quality delivery of solutions and services.
  • Conducts thorough code reviews and quality assessments to identify and address defects.
  • Evaluates vendor performance and ensures compliance with service level agreements and contractual obligations.
  • Conducts root cause analysis for recurring issues and implements corrective actions to prevent future recurrence.
  • Logs, tracks and prioritizes incidents and problem logs tickets based on severity, impact and urgency, ensuring accurate documentation of issues, timely resolutions and adherence to service level agreements.
  • Undertakes such other works as necessary to achieve the overall objectives of DSG.

III. Qualifications

  • Graduate of any IT related course with at least 3 years solid experience in application maintenance and support.
  • Knowledge in the use of 0365 PowerApps, GoAnywhere Tools, Postman, AzureDevOps would be an advantage.
  • Result-oriented and attentive to details, enthusiastic to learn and open to new ideas. Can work with minimal or no supervision. Can easily adapt to modern technologies and can work well with teammates.
  • Good oral and written communication skills; organized and able to manage multiple assignments with good and quality output.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Banking

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