Application Support Analyst

4 days ago


Makati City, National Capital Region, Philippines Dentsu Aegis Network Full time

Job Description:

Key responsibilities:

  1. Delivers local and Global application services to the business within agreed SLAs.
  2. Contributes to the delivery and implementation of operational projects to support the business.
  3. Contributes to the pro-active continuous improvements to ensure performance, scalability, capacity, security, supportability and maintainability is maintained for all supported applications and systems.
  4. Ensures Service support documentation (processes, procedures, service catalogue information, operational documentation) is created and maintained for all supported applications.
  5. Follows the Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to the global process standards.

Location: Makati City

Brand: Merkle

Time Type: Full time

Contract Type: Permanent

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