Application Support Engineer
5 days ago
Oracle Makati, National Capital Region, Philippines
This role does not offer Visa or Work Permit Sponsorship
Job Requirements:
- Willing to work on a hybrid set-up reporting to our Makati Office 3x a week
- At least 5 years of related work experience
- Experience with deploying, configuring, and troubleshooting web applications on Tomcat, WebSphere, and WebLogic
- Experience with Database backup and restoration activities (Oracle, DB2, SQL)
- Understanding of application-to-application communication interfaces utilizing web services architecture using XML, SOAP, and WSDL
- Knowledge of queuing message systems (JMS and WebSphere MQ)
- Competent understanding of UNIX (AIX, SUN, LINUX) and Windows operating systems
Job Overview:
Financial Services Global Business Unit Applications Support Engineer
If you are a highly analytical, articulate thinker who enjoys team collaboration and want to contribute to a new way of supporting our customers, we want to hear from you. Contributors will work directly with customers to capture and understand their issues and document the progress of product solutions in our service request system. Team members will be active in defining and shaping technology and processes to improve our support delivery capabilities in the SaaS space. This is an excellent opportunity to learn and use technologies such as SR automation and other proactive initiatives to meet the needs of the support team's goal to provide best of class support.
Responsibilities Include:
- Providing real-time responses to customer inquiries.
- Interact with our customers via the telephone, web, and other electronic channels.
- Become a skilled engineer by working with a wide range of Oracle products.
- Research, re-create, and test issues.
- Create knowledge notes for resolved issues.
- Act as a team member that contributes to solutions and customer satisfaction.
- Adapt to a fast-paced and changing technical environment.
- Manage your time to effectively address all of your customers' needs.
- Assist in providing regional coverage for Financial Services and Insurance products.
- Actively engage in collaboration and brainstorming with Support, Development, and other internal cloud support teams.
- Work with other lines of business in the Global Business Units to develop SaaS solutions.
- Participate in various projects and initiatives to support business processes.
Mid-Senior level
Employment TypeFull-time
Job FunctionInformation Technology
IndustriesSoftware Development
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