Customer Service Expert: Delivering Exceptional Support

19 hours ago


Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time

**Overview of the Role

As a Customer Service Representative with Manpower Core Group Inc., you will play a vital part in ensuring that our clients receive exceptional support.

**Key Responsibilities

  • Provide timely and accurate information to customers regarding their inquiries, orders, and product knowledge requests.
  • Effectively manage phone queues for a minimum of 7.5 hours per day, responding to calls, chats, and emails with professional etiquette.
  • Process customer orders, changes, and returns according to established processes, policies, and procedures.
  • Escalate complex issues and provide solutions to customers, while maintaining a positive work environment and team support.
  • Communicate shipment updates and facilitate seamless interactions within the organization.

**Qualifications

  • Desired experience in a call center setting, where excellent communication skills and product knowledge are essential.
  • Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.


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