Customer Support Specialist: Exceptional Service Delivery

6 days ago


Quezon City, National Capital Region, Philippines Neksjob Philippines Full time

At Neksjob Philippines, we are seeking a highly skilled Customer Support Specialist to join our team. This role is perfect for individuals who excel in providing exceptional service delivery and want to make a real impact in the lives of our customers.

About Us

Neksjob Philippines is a leading company that offers a wide range of services to its clients. We pride ourselves on being customer-centric and strive to deliver outstanding results every time.

Job Summary

We are looking for a talented Customer Support Specialist who can handle customer inquiries and concerns with ease. The successful candidate will have excellent communication skills, be able to work well under pressure, and possess a strong passion for delivering exceptional customer experiences.

Responsibilities

  • Handle customer inquiries and concerns via phone, email, or chat
  • Provide solutions to customer problems and escalate complex issues when necessary
  • Work collaboratively with cross-functional teams to resolve customer issues
  • Maintain accurate records of customer interactions and update CRM systems accordingly

Requirements

  • High School Graduate (old curriculum) SHS graduate
  • At least 6 months CCE experience
  • Good to excellent English communication skills
  • Ability to start immediately

What We Offer

  • A competitive salary package of Php 21,500 per month
  • Exciting performance bonuses
  • Generous referral incentives
  • Best-in-class healthcare benefits from Maxicare
  • An inspiring and fun work environment with endless career advancement opportunities


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