Customer Experience Manager
3 days ago
**Job Description**
We are seeking a Customer Experience Manager to lead our team in delivering world-class customer service experiences. As a key member of our team, you will be responsible for identifying and fulfilling customer needs, while maintaining compliance with applicable laws, rules and regulations.
Key Responsibilities:
- IDentify and fulfill customer needs by providing an exceptional client experience.
- Maintain compliance with departmental standards when answering customer inquiries.
- Provide world-class service excellence to Citi global clients.
- Handles customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment.
**Requirements:**
- Previous relevant experience preferred.
- Hold a Series 6 and 26 License.
- Effective verbal and written communication skills.
- Proven ability to creatively solve problems.
- Bachelor's/University degree or equivalent experience.
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Customer Experience Manager
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Customer Experience Manager
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Taguig, National Capital Region, Philippines Sutherland Global Full timeCompany Overview:Sutherland Global is a dynamic organization committed to creating a challenging and rewarding work environment. Our team consists of goal-oriented and strategic-thinking individuals who strive for excellence in their roles. As a leading provider of business process outsourcing services, we are looking for a skilled Trainer to join our team....
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Customer Experience Associate
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Taguig, National Capital Region, Philippines Hunter's Hub, Inc. Full time**Company Overview:**Hunter's Hub, Inc. is a leading provider of innovative solutions in the industry.We are committed to delivering high-quality products and services that meet the evolving needs of our customers.We are looking for talented individuals who share our vision and values to join our team.Job Description:As a Product Solutions Designer/Manager,...
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Customer Experience Associate
4 days ago
Taguig, National Capital Region, Philippines Smartpark Systems Solutions, Incorporated Full timeSSSI sees itself as the Philippine leader in parking management services.The RoleYou will be responsible for :The Customer Experience Associate (Reliever) is responsible for managing communication through courteous handling of incoming calls, transferring them to the appropriate departments, and ensuring important messages are conveyed accurately. It...
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Taguig, National Capital Region, Philippines Coins Philippines Full timeCompany Overview">Crypto Brand in the Philippines: Coins is a renowned crypto brand with over 18 million users. Our mobile app allows users to buy and sell various cryptocurrencies and access a wide range of financial services.We are fully regulated by the Bangko Sentral ng Pilipinas (BSP) and hold both Virtual Currency and Electronic Money Issuer licenses...
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Lead - Customer Experience
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