Customer Experience Manager

3 days ago


Taguig, National Capital Region, Philippines Gratitude Philippines Full time

**Job Description**

We are seeking a Customer Experience Manager to lead our team in delivering world-class customer service experiences. As a key member of our team, you will be responsible for identifying and fulfilling customer needs, while maintaining compliance with applicable laws, rules and regulations.

Key Responsibilities:

  • IDentify and fulfill customer needs by providing an exceptional client experience.
  • Maintain compliance with departmental standards when answering customer inquiries.
  • Provide world-class service excellence to Citi global clients.
  • Handles customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment.

**Requirements:**

  • Previous relevant experience preferred.
  • Hold a Series 6 and 26 License.
  • Effective verbal and written communication skills.
  • Proven ability to creatively solve problems.
  • Bachelor's/University degree or equivalent experience.


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