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Customer Experience Manager

1 week ago

Taguig, National Capital Region, Philippines Sutherland Full time

About Sutherland

We are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals.

Job Overview

Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to the customer.

Main Responsibilities
  1. Evaluate customer transactions to guarantee accuracy and consistency.
  2. Document findings and provide recommendations for improvement.
  3. Attend calibration sessions to maintain high levels of customer satisfaction and employee engagement.

Key Performance Indicators

The ideal candidate will drive KPI performance at or above all critical goals, ensuring the delivery of the highest levels of customer experience and employee engagement.