Technical IT Support Professional
1 day ago
We are seeking a skilled IT Support Specialist to join our team. This role requires excellent technical skills, strong communication abilities, and the ability to work independently in a fast-paced virtual environment.
Key Responsibilities:
- Provide technical support for Microsoft 365 and Google Workspace tenants
- Troubleshoot issues in QuickBooks Desktop and Online environments
- Use NinjaRMM and ticketing tools to monitor and resolve incidents
- Create and maintain IT scripts for automation and task optimization
- Respond to, track, and resolve IT support tickets within defined SLAs
- Communicate effectively via Microsoft Teams and maintain high service standards
- Document troubleshooting steps, resolutions, and common issues for the knowledge base
To be successful in this role, you will need the following qualifications:
- Minimum 2 years of IT support experience
- Proficient in troubleshooting Microsoft and Google Workspace issues
- Hands-on experience with RMM and ticketing systems
- Basic to intermediate scripting knowledge (PowerShell, Bash, or others)
- Familiarity with accounting software, especially QuickBooks
- Strong communication and remote collaboration skills
- Ability to work night shifts and manage tasks independently
This is a full-time position that offers a competitive salary and benefits package.
Tools and Platforms:
- QuickBooks (Desktop/Online)
- Microsoft 365 Admin Portal & Teams
- Google Workspace Admin Console
- NinjaRMM & Gam Ninja Ticketing Tool
- Office Applications (Word, Excel, Outlook, etc.)
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