Gaming Community Specialist

5 days ago

Pasig, National Capital Region, Philippines beBeeCustomerSupport Full time
Job Description

This role is an excellent opportunity to provide exceptional support and services to players. You will be the key contact between our clients and the gaming community, responding promptly to player inquiries while providing valuable feedback to our developers.

The ideal candidate for this position should have a knack for communication, with strong written and verbal skills. They should also possess a deep understanding of the gaming industry and be able to navigate various platforms to assist players effectively.

Our team is dedicated to creating engaging player communities, and we are seeking someone who can help us achieve this goal through their expertise and passion for customer service.

Required Skills and Qualifications
  • Communication:
    • Deliver excellent customer support to players via ticketing, email, or chat.
    • Investigate and resolve player inquiries promptly and professionally.
    • Assist internal teams with project-related requests to ensure smooth collaboration.
    • Play a crucial role in gathering and delivering player feedback according to established procedures.
    • Provide translations when required to ensure seamless communication.
  • Analytics:
    • Maintain accurate and detailed reports to keep processes streamlined.
    • Ensure prompt escalation of issues following established procedures.
    • Contribute to smoother support processes with personalized macros and knowledge base.
    • Play a part in maintaining high-quality standards through the QC process.
  • Leadership:
    • Participate in valuable training sessions to enhance your skills and knowledge.
    • Manage your time effectively and responsibly to meet players' needs.
  • Business:
    • Master the gameplay knowledge of our products to serve players better.
    • Familiarity with Helpshift/Zendesk or other CRM tools for seamless support.
    • Knowledge of macros customization for streamlined responses.
    • Experience with MS Office or Google Suite apps for documentation.
Benefits
  • Nice Benefits Package: Our company offers a competitive benefits package that includes non-taxable allowances, paid time off, HMO, life insurance, annual wellness subsidy, and language premium for bilingual team members.
Additional Information
  • Recruitment Process: Our recruitment journey consists of four phases: application submission, online language assessment, online interview, and offer extension.
  • Work Environment: We value remote work and provide a hybrid working arrangement to accommodate different work styles.

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