Dedicated Game Support Specialist

10 hours ago

Pasig, National Capital Region, Philippines beBeeGaming Full time ₱25,000 - ₱50,000
Customer Support Representative Job Description

We are seeking a skilled Customer Support Representative to join our team. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.

  • Key Responsibilities:

    • Provide high-quality customer support by identifying player issues, addressing inquiries, and enhancing overall customer satisfaction.

    • Engage with the gaming community, interact directly with players, and maintain a positive gaming environment.

    • Respond to support tickets, emails, and other communication channels professionally and promptly.

    • Work closely with colleagues in our head office (mainly written communication).

    • Ensure accurate documentation of player concerns, feedback, and resolutions.

    • Contribute to improving customer support processes and player experience.

  • Qualifications:

    • Proficiency in Mandarin Chinese (written & verbal). Non-native speakers are welcome to apply.

    • Experience in customer service, game support, or related fields is a plus.

    • Strong communication and problem-solving skills.

    • Ability to multitask and work in a fast-paced gaming environment.

    • Knowledge or interest in the gaming industry is highly preferred.

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