Operational Excellence Professional

3 days ago

Caloocan City, National Capital Region, Philippines beBeeDelivery Full time ₱6,600,000 - ₱8,220,000
Job Description

Operational excellence is a cornerstone of our organization, and we are seeking a skilled professional to support the operational foundation of our newly unified and growing department. As part of the Customer Success team, you will play a key role in supporting the tools, processes, and reporting that enable the Delivery team to operate effectively within the Customer Success function.

The ideal candidate combines strong analytical and process-thinking skills with a collaborative, can-do mindset. You will be responsible for supporting the design, implementation, and continuous improvement of operational tools, processes, and reports that enable consistent and scalable delivery operations within the Customer Success department.

You will also assist in identifying operational bottlenecks and inefficiencies within the Delivery team and contribute to the development of standardized solutions in collaboration with cross-functional stakeholders. Additionally, you will maintain and improve automations, trackers, and templates that act as control points for core processes, ensuring accuracy and alignment with business goals.

Required Skills and Qualifications
  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3–5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS, consulting, or service-oriented environment.
  • Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.
  • Self-motivated, proactive and adaptable, able to manage multiple priorities in a dynamic environment.
Benefits
  • Fully remote work setup
  • Competitive salary
  • Inclusive work environment & Well-being Program
  • A clear induction program & a mentoring buddy to help you
  • Private health insurance allowance
  • Unlimited time off

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