Operational Excellence Professional

3 days ago

Caloocan City, National Capital Region, Philippines beBeeTechnicalOperations Full time $60,000 - $72,000

This is an exciting opportunity to join our team as a Technical Operations Specialist. In this role, you will play a vital part in managing ongoing escalations and investigations, ensuring seamless communication with partners and management during issue resolution.

">Job Description:

We are looking for a skilled and experienced professional to join our Control Room team. The ideal candidate will have a strong background in technical operations and be able to take ownership of high-level monitoring for the company's operations, ensuring smooth and efficient processes across the business.

You will lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations. You will also conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.

Your responsibilities will include leveraging data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence and incident prevention.

You will play a pivotal role in supporting and leading strategic and operational projects that shape the direction and efficiency of the business.

In addition, you will proactively identify and implement key improvements in our product and tech systems from an operational perspective, making a tangible impact on performance.

You will work closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows.

Effective communication will be key to your success in this role, as you will need to manage internal and external communication effectively, collaborating across teams to ensure seamless issue resolution and clear, transparent updates.

Requirements:
  • At least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles etc.
  • Able to successfully detect root cause of incidents reported and provide analysis of the solution design on a high level
  • Product-oriented mindset: able to bring long-term risk prevention and mitigation strategies
  • Familiarity with investigating into complex SQL queries and relational databases
  • Able to develop strategies to predict, prevent, and address potential technical and operational bottlenecks and inefficiencies
  • Prior experience working with Jira and Prometheus, Grafana, New Relic or other monitoring tools is a plus
Benefits:

As a Technical Operations Specialist, you will be part of a dynamic and fast-paced environment where you will have the opportunity to grow and develop your skills.

You will be working with a talented team of professionals who are passionate about what they do, and you will have the chance to make a real impact on the business.

In addition, you will have access to a range of benefits and perks that will enhance your overall well-being and job satisfaction.

About Us:

We are a remote-first, globally present company with a focus on innovation and customer satisfaction.

We are shaping the future of travel and building the largest global network of transport providers and retailers.

We are one of the fastest growing startups in travel, backed by two leading VCs, and now, following our recent funding, we are ready to push beyond.

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