Operational Excellence Specialist

3 days ago

Caloocan City, National Capital Region, Philippines beBeeTechnicalOperations Full time ₱900,000 - ₱1,200,000
Job Opportunity

The Technical Operations Support role is a hands-on position with executive support responsibilities.

You will design and run the operational backbone of our client, automate away inefficiency, and own tasks from request to verified outcome.

You'll partner closely with engineering and leadership, using AI tools and modern ops software to keep work organized, observable, and moving.

Key Responsibilities:
  • Task Ownership & Follow-through: Drive tasks to completion, ensuring clear documentation and follow-up actions.
  • Phone Calls & Stakeholder Coordination: Handle inbound and outbound calls to stakeholders, ensuring clear communication, logging outcomes, and escalating as needed to meet SLAs.
  • Anticipate issues and create buffers, reminders, and contingency plans to keep tasks on track.
  • Develop a system for receipts, ensuring accurate categorization and reconciliation.
  • Workflow Automation: Design low-code automations using tools like Notion, Airtable, Slack, and Zapier to streamline tasks.
  • Project Operations with Engineering: Facilitate regular check-ins with engineering on project progress, blockers, and next steps.
  • AI-Accelerated Execution: Use AI tools for drafting communications, SOPs, and summaries.
  • Documentation & Runbooks: Structure Notion spaces and write SOPs.
  • Follow-Up Norms: Track a visible 'waiting-on-others' list, ensuring timely follow-ups with clear SLAs.

Requirements:
Must-Haves:
- No minimum years of experience required
- Technical background or equivalent fluency working with engineers
- Demonstrated experience building automations and operational systems
- Comfortable and professional on the phone; persistent and courteous follow-up style
- Obsessive attention to detail and reliability; zero tolerance for dropped threads
- Strong written communication; crisp, concise updates and documentation
- High learning rate and curiosity; you pick up new tools quickly and improve them
- Bias for action, high energy, and calm under changing priorities

This role offers the opportunity to drive business growth through process improvement and automation. If you are motivated by delivering results and have a passion for technology and operations, this could be the perfect fit.

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