Customer Experience Specialist

21 hours ago

Calamba, Calabarzon, Philippines beBeeCustomer Full time ₱100,000

Are you looking for a rewarding opportunity to make a difference in customers' lives?

Job Overview

This is a temporary remote position designed to support disaster relief efforts. As a key member of our team, you will apply the latest customer service techniques and learn our account management systems to improve customers' experiences during challenging times.

Key Responsibilities
  • Provide exceptional customer service through phone or other communication channels
  • Develop a deep understanding of common requests and solutions to resolve customer inquiries efficiently
  • Collaborate with colleagues to enhance customers' experiences and build strong relationships
  • Leverage our service techniques and systems to drive customer satisfaction
  • Evaluate, troubleshoot, and follow up on customer issues to ensure timely resolutions
Required Skills and Qualifications

To excel in this role, you should possess excellent organizational, written, and oral communication skills. You should be highly reliable, able to maintain regular attendance and punctuality, and have strong team orientation and customer focus.

The ideal candidate should also be able to type swiftly and accurately (20+ words per minute), have basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), and basic understanding of Windows operating systems.

Benefits

MCI offers a competitive compensation package, including health insurance, dental coverage, free meal during training, career growth opportunities, allowances for meals, performance and loyalty bonuses, and more.

To be successful in this role, you should be authorized to work in the country where the job is based and willing to submit to a background/security investigation and drug screening.

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