Aged Care Customer Support Specialist

1 day ago

Cavite City, Calabarzon, Philippines beBeeAdministration Full time A$60,000 - A$80,000
Customer Support Role

We are seeking a skilled professional to provide high-quality support to our care coordinators. This full-time position is critical in ensuring the smooth coordination of services for our aged care and disability clients.

You will serve as the first point of contact for incoming enquiries, delivering excellent customer service while managing various administrative tasks. You will also support daily operations, ensure timely communication, and escalate case management or clinical concerns to the appropriate care coordinator when needed.

Key Responsibilities
  • Act as the primary point of contact for phone calls, emails, and in-person enquiries.
  • Provide day-to-day administrative support to the care coordinators.
  • Assist in scheduling and coordinating services for clients.
  • Maintain accurate and up-to-date client records and documentation.
  • Escalate clinical or case management issues to the relevant care coordinator.
  • Support reporting and compliance with aged care and disability service standards.
  • Liaise with clients, families, service providers, and external stakeholders in a professional manner.
  • Help ensure that clients receive timely, effective, and person-centred support.
Required Skills and Qualifications
  • A minimum 3 years of experience in administration and customer service within the aged care or disability sector.
  • Experience working with Australian clients.
  • Excellent written and verbal English communication skills.
  • Strong organisational and time-management skills with the ability to manage competing priorities.
  • Proficient in Microsoft Office and client management systems.
  • Demonstrated ability to handle sensitive information with confidentiality and professionalism.
  • Knowledge of aged care/disability sector regulations, funding (e.g., NDIS, Home Care Packages), and terminology is highly regarded.
  • Ability to work both independently and as part of a team.
Benefits
  • Competitive salary and professional development opportunities.
  • Collaborative work environment and flexible remote work options.
  • Ongoing training and career development.
  • Comprehensive benefits package, including HMO coverage.
What We Offer

This role offers a unique opportunity to make a real difference in the lives of our clients. We are committed to creating a diverse and inclusive workplace, where everyone feels valued and supported.

  • Care Team Support Specialist

    1 day ago

    Antipolo City, Calabarzon, Philippines beBeeSupport Full time ₱1,500,000 - ₱2,500,000

    About the RoleWe are seeking a dedicated support specialist to provide high-quality assistance to our care teams.This full-time role is crucial in ensuring the smooth coordination of services for our clients.Key ResponsibilitiesProvide daily administrative support to care coordinators.Assist in scheduling and coordinating services for clients.Maintain...

  • Wound Care Specialist

    23 hours ago

    Cavite City, Calabarzon, Philippines beBeeWoundCare Full time ₱10,000 - ₱15,000

    Job Title: Wound Care SpecialistWe are seeking a skilled and dedicated individual to fill the role of Wound Care Specialist. This position offers flexibility as it is remote, allowing you to work from the comfort of your own home.Responsibilities:Managing patient wound care records with attention to detail and precision.Verifying insurance eligibility to...

  • Customer Service Support Specialist

    23 hours ago

    Paranaque City, Calabarzon, Philippines beBeeAdministrator Full time ₱4,500,000 - ₱6,500,000

    Job OpportunityAbout the Role: We are seeking a dedicated administrator to provide high-quality support to our care coordinators. This full-time role is crucial in ensuring the smooth coordination of services for aged care and disability clients.Key Responsibilities:Act as the first point of contact for phone calls, emails, and in-person enquiries.Provide...

  • Customer Care Coordinator

    5 days ago

    Cavite City, Calabarzon, Philippines Schneider Electric Full time

    [PIPELINE] Customer Care Coordinator - ClaimsJoin to apply for the [PIPELINE] Customer Care Coordinator - Claims role at Schneider Electric.This position is responsible for administering all aspects of the claims process, including interfacing with customers (internal and external), claims entry, and expediting resolution of debits/credits. It also involves...

  • Customer Support Specialist

    21 hours ago

    Cavite City, Calabarzon, Philippines beBeeService Full time $40,000 - $70,000

    Job Role:Customer Service RepresentativeThis is a unique opportunity to work in a dynamic environment and deliver exceptional customer service.About the Job:Handle customer inquiries and resolve issues in a timely and professional mannerCommunicate effectively with customers through various channelsMaintain accurate records of customer interactions and...

  • Customer Care Specialist

    1 week ago

    Paranaque City, Calabarzon, Philippines Customer Frontline Solutions, Inc Full time ₱150,000 - ₱300,000 per year

    Acknowledge and email response to clientPhone call (Incoming and Outgoing)Assist walk in clients-Residents and VisitorsProvide feedback to residents pertaining their concern raise to Property Management OfficeProvide basic information to basic queries related to the project assignment (e.g. available amenities,house rules)Encoding and monitoring customer...

  • Patient Care Specialist

    22 hours ago

    Cavite City, Calabarzon, Philippines beBeeUtilization Full time ₱40,000 - ₱65,000

    Job OverviewWe are seeking a highly skilled and experienced Patient Care Specialist to join our organization.The ideal candidate will have a strong background in healthcare and utilization management, with experience in reviewing and managing Workers Compensation and Healthcare Utilization Management Provider Appeals cases.Active PHRN and USRN Mainland...

  • Frontline Client Support Associate

    23 hours ago

    Cavite City, Calabarzon, Philippines beBeeCustomerService Full time $10,000 - $12,000

    Reception and Intake Specialist Job SummaryThe Reception and Intake Specialist role is a pivotal position within the organization, serving as the initial point of contact for clients, prospects, and community members.This critical role involves managing client requests, inquiries, and support needs; responding to emails; resolving issues; providing copies of...

  • Expert Customer Support Role

    1 day ago

    Cavite City, Calabarzon, Philippines beBeeCrypto Full time $60,000 - $75,000

    Customer Support ExpertUnlock Your Potential in a Multinational EnvironmentAs a customer support expert, you will be part of a multicultural and multilingual team working with clients from over 30 countries. We speak over 60 languages and work with cutting-edge technology to provide exceptional customer service.Our vision is to surround our team members with...

  • Documentation Specialist

    23 hours ago

    Cavite City, Calabarzon, Philippines beBeeOphthalmology Full time ₱450,000 - ₱650,000

    Medical Scribe Job SummaryThis role involves working with eye care specialists to document patient encounters in real-time. The ideal candidate will have strong typing skills, attention to detail, and familiarity with ophthalmologic terminology.