Customer Service Support Specialist

1 day ago

Paranaque City, Calabarzon, Philippines beBeeAdministrator Full time ₱4,500,000 - ₱6,500,000
Job Opportunity

About the Role: We are seeking a dedicated administrator to provide high-quality support to our care coordinators. This full-time role is crucial in ensuring the smooth coordination of services for aged care and disability clients.

Key Responsibilities:
  • Act as the first point of contact for phone calls, emails, and in-person enquiries.
  • Provide day-to-day administrative support to the care coordinators.
  • Assist in scheduling and coordinating services for clients.
  • Maintain accurate and up-to-date client records and documentation.
  • Escalate clinical or case management issues to the relevant care coordinator.
  • Support reporting and compliance with aged care and disability service standards.
  • Liaise with clients, families, service providers, and external stakeholders in a professional manner.
  • Help ensure that clients receive timely, effective, and person-centred support.

Requirements: Minimum 3 years of experience in administration and customer service within the aged care or disability sector. Experience working with Australian clients. Excellent written and verbal English communication skills.

What We Offer:
  • Competitive salary and professional development
  • Collaborative partnerships and a fun, inclusive work environment
  • Opportunities for leadership, expertise, and global exposure
  • Monthly coaching, training, and career development
  • Remote work flexibility
  • Engage in social impact activities and industry impact
  • Achieve work-life balance and flexibility to support personal commitments
  • Comprehensive benefits

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