Expert Customer Support Role

2 days ago

Cavite City, Calabarzon, Philippines beBeeCrypto Full time $60,000 - $75,000
Customer Support Expert

Unlock Your Potential in a Multinational Environment

As a customer support expert, you will be part of a multicultural and multilingual team working with clients from over 30 countries. We speak over 60 languages and work with cutting-edge technology to provide exceptional customer service.

Our vision is to surround our team members with unlimited care, individual approaches, and positive experiences.

We welcome candidates with various backgrounds and experiences who are passionate about the world of tech. Join us today and take the first step towards a successful career in customer support.

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  • Key Responsibilities:
  • Provide exceptional customer service via chats and emails
  • Build long-lasting relationships with customers
  • Meet team KPIs
  • Stay up-to-date with cutting-edge technology
  • Work securely with sensitive customer information
  • Apply the latest customer happiness practices
  • Maintain working knowledge of products and services
  • Communicate effectively with developers and other departments
Requirements
  • Native English and Chinese upper intermediate (B2 level)
  • At least 6 months of experience in customer support
  • Experience with live chats and emails
  • Personal or professional experience in crypto
  • Strong analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer with a stable internet connection
Preferred Qualifications
  • Experience with CRM systems
  • Experience with Salesforce or Zendesk
Benefits
  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.

About Us

SupportYourApp is a leading provider of outsourced customer support and CX services. We are committed to delivering exceptional results and creating a positive experience for our clients and team members.

Visit our website for more information: www.supportyourapp.com

Disclaimer

Our company is an equal opportunities employer. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

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