Virtual Assistant
11 hours ago
Company Overview: AG Assists is a leading provider of virtual assistance services to the real estate industry.
Job Summary: We are seeking an experienced Virtual Assistant to provide exceptional support to our clients in the real estate sector. The successful candidate will possess excellent communication skills, prior experience in customer service or technical support, and knowledge of real estate transactions and terminology.
Responsibilities:
- Provide dedicated client support via email and chat, ensuring timely responses to inquiries and resolving issues efficiently.
- Manage client accounts, including setup, subscription management, and troubleshooting, to ensure seamless user experiences.
- Process client requests, from scheduling sessions to guiding them through new features, while maintaining high levels of satisfaction.
- Offer scheduling and administrative support, assisting clients with bookings, cancellations, and other logistical tasks.
- Stay up-to-date with product updates, company policies, and support best practices to deliver accurate and knowledgeable assistance.
Required Skills and Qualifications:
- Excellent written and verbal communication skills.
- Prior experience in customer service, technical support, or virtual assistance.
- Knowledge of real estate transactions, contracts, and industry terminology.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and real estate software/tools.
- Strong organizational and time management abilities.
- Attention to detail and accuracy in handling documentation and data.
- Ability to work independently and collaboratively in a virtual team environment.
- Patience and professionalism when interacting with challenging customers or situations.
Benefits: As a valued member of our team, you can expect competitive compensation, opportunities for professional growth and development, and a dynamic work environment that supports your success.
Others: If you are a motivated and organized individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at AG Assists.
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