Senior Service Delivery Manager

5 days ago


Manila, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time

We are seeking an accomplished Senior Service Delivery Manager to lead our project management team at Manpower Outsourcing Services, Inc. The successful candidate will have a proven track record of delivering high-quality results and meeting customer expectations.

Your key responsibilities will include leading cross-functional teams, developing and implementing project plans, and ensuring timely delivery of projects. You will also be responsible for managing budgets, identifying and mitigating risks, and maintaining effective communication with stakeholders.

To succeed in this role, you must have a bachelor's degree in telecom/computer networking engineering or a related field, and more than five years of experience in project management. Experience in managing projects of optical and/or packet transport networks is highly desirable.

You will be expected to provide leadership and motivation to project team members, confer with project staff to outline work plans, and establish work plans and staffing for project activities, iterations, or phases. You will also arrange for the recruitment or assignment of project personnel and implement project communication plans.

Additionally, you will be responsible for documenting and communicating project status, obstacles, and resolutions to management, performing risk assessments, and implementing mitigation plans. Supporting pre-sales activities and providing project management subject matter expertise to contribute to customer proposals and RFP responses as required is also part of this role.

  • Bachelor's degree in telecom/computer networking engineering or related field
  • More than five years of working experience in project management
  • Experience in managing projects of optical and/or packet transport networks is an advantage
  • PMP certification is an advantage
  • Experience having worked in matrix organizations that includes demonstrating strong influencing and collaborative skills across multiple teams


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