Service Delivery Manager
3 days ago
The service delivery manager will be responsible for overseeing the delivery of IT services for the in-scope applications that are being used in AIA PH's operations.
Roles and Responsibilities:
- Monitor and manage team's performance
- Manage BU's escalations and ensure all production environments are up and running normally
- Monitor production issues and ensure all issues are addressed accordingly in a timely manner
- Mitigate issues and recommend continuous improvement plan
- Ensure team's compliance with ITSM governance process and KPIs
- Attend major incident troubleshooting and provide regular executive summary updates for senior management
- Evaluate potential risks associated with changes and assist on deployment plan
- Provide operational report thru weekly/monthly discussion review
- Identify opportunities for process improvements through regular ticket analysis and feedback.
Minimum Job Requirements:
- Bachelor's degree in IT or related field.
- Minimum of 8 years in IT service delivery, preferably in an Insurance environment. Operations and Delivery (including Incident, Problem, Change, Service Request, Knowledge, Service Level Management).
- Certifications: ITIL Foundation certification (ITIL Practitioner or Expert preferred).
- Technical knowledge in various technology and project management tools.
- Have been exposed to multi-projects implementation and support.
Be part of AIA Philippines's Technology Hub
At AIA, we strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to cultivate an inclusive work environment that accepts the strength of heritage and individuals.
JOIN US NOW Be part of the Industry's certified GREAT PLACE TO WORK and enjoy these comprehensive benefit package upon hire and upon regularization:
- HMO with free 4 dependents (upon hire for Principal and upon regularization for the eligible dependents)
- 15 days VL and 15 days SL (Pro-rated for mid-year hire)
- Guaranteed 14th-month pay
- Annual Targeted Incentive (Performance Bonus)
- Group Life Insurance
- Baguio Vacation Facility
- Retirement Plan, other protection benefits, and a lot more which will be discussed during the job offer stage
#AIAPhilippines #AIAITPH #EmpowerYourCareer
#HealthierLongerBetterLives #EqualOpportunities
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