IT Service Delivery Manager
2 weeks ago
We are seeking a highly skilled IT professional to join our team as a Service Desk Team Lead. This is a mid-senior level position that requires a seasoned IT professional to lead a team of remote support analysts and drive continuous improvement in our service delivery.
Main Responsibilities:- Oversee a team of remote support analysts to deliver high-quality service to customers.
- Analyze and resolve complex technical issues via phone, email, or chat.
- Develop and maintain technology process documentation and knowledge articles.
- Collaborate with technical teams to drive continuous improvement and optimize remote support processes.
- Full-time technical graduate with a minimum of 7+ years of experience in IT operations.
- At least 2 years of experience as a TL or Supervisor, with expertise in knowledge management content development or technical writing.
- Strong analytical and problem-solving skills, with the ability to work well in a dynamic environment.
- Effective verbal and written communication skills, with the ability to work with people at all levels across IT and the business.
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Service Delivery Manager
10 hours ago
Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full timeWe are looking for a dedicated Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring that our services are delivered to the highest standards of quality and excellence.The ideal candidate will have experience in service delivery management, with a proven track record of driving business growth and...
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Service Delivery Manager
2 weeks ago
Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full timeJob Summary:We are looking for an experienced Service Delivery Manager to oversee the delivery of high-quality services to our clients at IT by Design Philippines Inc. The successful candidate will have a strong understanding of IT service management principles and practices.The Service Delivery Manager will be responsible for leading a team of system...
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Service Delivery Lead
7 days ago
Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full timeJob Title: Service Desk Team LeaderAbout the Role:We are looking for a seasoned Service Desk Team Leader to oversee the daily activities of our team, ensuring that we deliver top-notch customer service to our clients.Responsibilities:Manage a team of 10+ System Administrators and Engineers across L1, L2, and L3 levels, providing guidance and support to help...
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Project Manager
3 weeks ago
Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full timeResponsibilities:Contribute to the continual evolution of the GBS transition methodology through process and tool development.Lead multicultural and multifunctional project teams in delivering transition projects. Teams will be virtual in nature therefore requiring agile and adaptive project management skills.Ensure compliance with project schedules:...
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Project Delivery Manager
1 week ago
Manila, National Capital Region, Philippines LIKAS YAMAN SERVICE CORPORATION Full timeJob Title">Project Delivery Manager - Mechanical Systems">Description">Likas Yaman Service Corporation seeks a seasoned Project Delivery Manager to oversee the successful completion of our mechanical system design projects.">Responsibilities">">Plan, coordinate, and execute project timelines, resources, and budgets.">Ensure timely delivery of high-quality...
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Service Delivery Manager
1 week ago
Manila, National Capital Region, Philippines Convergint Asia Pacific Full timeJob DescriptionThe Service Operations Supervisor will be responsible for ensuring the smooth and efficient delivery of services to customers. The main focus will be to oversee the day-to-day operations of service delivery, ensuring that customer requirements are met, and ensuring that service delivery meets or exceeds the customer's expectations.Main...
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Service Delivery Manager
7 days ago
Manila, National Capital Region, Philippines GUR LAVI, CORP. Full timeJob SummaryAs a Service Delivery Manager, you will be responsible for leading and managing the service delivery team, which includes the Managed Services and Network Operations Center (NOC) teams. You will be responsible for driving the delivery of high-quality services to our clients, ensuring that all service level agreements (SLAs) are met, and managing...
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Service Delivery Manager
8 hours ago
Manila, National Capital Region, Philippines GUR LAVI, CORP. Full timeJob Summary As a Service Delivery Manager, you will be responsible for leading and managing the service delivery team, which includes the Managed Services and Network Operations Center (NOC) teams. You will be responsible for driving the delivery of high-quality services to our clients, ensuring that all service level agreements (SLAs) are met, and...
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IT Service Delivery Manager
11 hours ago
Manila, National Capital Region, Philippines Iron Mountain Full timeWe are a dynamic company with a strong commitment to innovation and excellence.We are seeking an experienced IT Service Delivery Manager to join our team. In this role, you will be responsible for ensuring the timely and efficient delivery of IT services to our customers.The ideal candidate will have experience managing IT service delivery, coordinating with...
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Service Delivery Manager
3 weeks ago
Manila, National Capital Region, Philippines Nezda Global Full timeDirect message the job poster from Nezda GlobalFocused on Building Diverse and Inclusive WorkforcesJob Title: Service Delivery ManagerKey Responsibilities:Oversee end-to-end service delivery, ensuring client satisfaction and service quality.Lead and mentor the service delivery team.Manage stakeholder relationships and expectations.Drive continuous...
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Service Delivery Manager
2 weeks ago
Manila, National Capital Region, Philippines Wipro Job title Full timeJob Description:Job Function: Customer Service and Information TechnologyThis is a full-time position that requires a high level of technical expertise and customer service skills. The ideal candidate will have a strong background in IT service management and be able to communicate effectively with customers and internal stakeholders.Main...
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Service Delivery Manager
1 week ago
Manila, National Capital Region, Philippines H2 Software Consulting Services Inc. Full timeRole Summary">The Service Delivery Manager will be responsible for leading our IT service delivery team, ensuring that incidents and problems are resolved in a timely and effective manner. This role requires a strong leader who can motivate and direct a team to achieve exceptional results.">Key Accountabilities:Lead and coordinate the response to major...
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Service Delivery Manager
2 weeks ago
Manila, National Capital Region, Philippines Jones Lang LaSalle SSC (Philippines), Inc. (JLLSPI) Full timeJones Lang LaSalle SSC (Philippines), Inc. (JLLSPI) is seeking a talented Service Delivery Manager to join our team.This role requires a strong understanding of service delivery, team management, and business operations.The ideal candidate will have experience in managing teams, developing operational strategies, and driving business growth.In this role, you...
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Service Delivery Manager
1 week ago
Manila, National Capital Region, Philippines KSearch Asia Consulting, Inc. Full timeCLIENTOur client is a business process outsourcing services company focused on the insurance industry.JOB DESCRIPTIONLead and coach Service Delivery Supervisors to oversee the operation to ensure high quality service, effective and optimized operation and client satisfaction.Explore business growth opportunities and drive business growth.Lead and coach...
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Service Delivery Manager
8 hours ago
Manila, National Capital Region, Philippines KSearch Asia Consulting, Inc. Full timeCLIENT Our client is a business process outsourcing services company focused on the insurance industry. JOB DESCRIPTION Lead and coach Service Delivery Supervisors to oversee the operation to ensure high quality service, effective and optimized operation and client satisfaction. Explore business growth opportunities and drive business growth. Lead...
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IT Service Delivery Manager
4 days ago
Manila, National Capital Region, Philippines AIA Philippines Full timeJob DescriptionThe Service Delivery Manager will oversee the delivery of IT services for in-scope applications used in AIA Philippines' operations.Key Responsibilities:Monitor and manage team performance to ensure high-quality service delivery.Manage Business Unit (BU) escalations and ensure all production environments are up and running normally.Identify,...
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Service Delivery Manager
3 weeks ago
Manila, National Capital Region, Philippines VISEO ASIA Full timeVISEO ASIA Manila, National Capital Region, PhilippinesService Delivery ManagerThe Service Delivery Manager will lead our delivery center in Manila. Manage teams, manage relationships with customers and stakeholders, prioritize objectives, and implement strategies to achieve company initiatives as part of the leadership team.Responsibilities:Oversee...
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Service Delivery Manager
4 days ago
Manila, National Capital Region, Philippines Systemantech Inc. Full timeAbout Us:Welcome to Systemantech Inc., where we are passionate about delivering exceptional service to our clients. We are seeking a highly skilled IT Management Lead to join our team and contribute to our mission of providing top-notch service delivery.As an IT Management Lead, you will be responsible for overseeing multiple projects, ensuring timely...
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IT Service Delivery Manager
7 days ago
Manila, National Capital Region, Philippines Questronix Corporation Full timeJob OverviewA career-defining opportunity has emerged as a Service Delivery Lead with Questronix Corporation. Reporting to the Head of Operations, you will oversee the delivery of services to clients, ensuring seamless interactions and high customer satisfaction.About UsQuestronix Corporation is a leading IT solution provider and systems integrator in the...
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IT Service Delivery Manager
3 weeks ago
Manila, National Capital Region, Philippines Blaseek Full timeWe are looking for an experienced IT Service Delivery Manager to lead and implement ITIL-based processes across the IT organization. This role requires end-to-end ITIL implementation experience and a strategic mindset to optimize IT service delivery, governance, and continuous improvement. The ideal candidate should have a second-level ITIL certification...