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Account Resolution Professional

2 weeks ago

Taguig, National Capital Region, Philippines Welsend Global Services Inc. Full time

**Join Our Team as an Account Resolution Professional:**

We are looking for a skilled Account Resolution Professional to join our team at Welsend Global Services Inc. in McKinley, Taguig City. As an Account Resolution Professional, you will be responsible for resolving outstanding accounts by communicating with customers and negotiating payment terms.

Main Responsibilities:

  • Communicating with customers to understand their financial situation and propose suitable payment plans.
  • Negotiating payment terms to bring accounts current.
  • Meeting performance targets related to call volume, collection rates, and customer satisfaction.

Qualifications:

  • Strong communication and negotiation skills to handle difficult conversations with professionalism and empathy.
  • Ability to work in a fast-paced environment with willingness to learn.
  • At least 2-3 years of experience in account resolution or a similar field.
  • College graduate or undergraduate degree.
  • Computer literacy.

Work Setup:

  • Office-based position in McKinley, Taguig City.
  • Day shift, 6 days a week.