Debt Resolution Manager

2 weeks ago


Taguig, National Capital Region, Philippines Willis Towers Watson Full time
Job Description

We are seeking a seasoned Collections Analyst to support our collection efforts at Willis Towers Watson.

Main Responsibilities
  • Communicate effectively with clients regarding outstanding debts.
  • Analyze client cases and develop strategies for resolution.
  • Document all client interactions within the Oracle Advanced Collections system.
  • Investigate and rectify discrepancies in cash allocations.
  • Establish payment plans and negotiate settlements with clients.
  • Maintain positive relationships with clients through exceptional stakeholder management.
Performance Goals
  1. Meet established KPIs for debt recovery and customer satisfaction.
  2. Optimize workflow to boost productivity and efficiency.
  3. Rapidly escalate critical issues to ensure timely resolutions.
  4. Meet Service Level Agreement requirements for task completion.
  5. Contribute to process enhancements that drive team success.
  6. Apply WTW's billing processes, policies, and procedures.
Essential Qualifications
  • Substantial experience in business-to-business collections or credit control.
  • Superior communication skills, especially in English.
  • Fluency in both written and spoken French and English.
  • Strong professional communication abilities.
  • Outstanding customer service skills and flexibility.
  • Ability to work under pressure and meet deadlines.
  • Capacity to analyze complex financial data.
  • Dispute resolution expertise and proficiency in MS Excel.
  • Flexibility in work hours.


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