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Account Resolution Manager

3 weeks ago

Taguig, National Capital Region, Philippines DB Mobility Logistics AG Full time
About the Role

We seek a highly skilled Order to Cash Associate II to join our team at DB Mobility Logistics AG.

Main Responsibilities:

  1. Deliver exceptional customer service by addressing concerns and ensuring high levels of satisfaction.
  2. Resolve account issues and promote long-term account success through collaboration with stakeholders.
  3. Meet deadlines with precision and thoroughness in a fast-paced environment.
  4. Reconcile unused credits and payments to outstanding invoices, minimizing past due accounts.
  5. Lead conference calls to resolve account issues and improve service quality.
  6. Maintain accurate tracking of essential documents and reports, adhering to company policies.
  7. Develop and maintain a comprehensive understanding of the logistics industry and our products, services, and processes.