Chief Order Coordination Officer

2 days ago

Angeles City, Central Luzon, Philippines beBeeOrderManagement Full time ₱1,200,000 - ₱1,800,000
Order Management Specialist Job Description

The Order Management Specialist plays a pivotal role in ensuring seamless order processing, serving as the primary point of contact for customer orders from quotation to delivery.

  • Key Responsibilities:
    • Order Processing: Efficiently handle and process a high volume of quotations and sales orders within stipulated target times, ensuring accuracy and completeness.
    • Customer Support: Respond promptly and professionally to customer inquiries via phone, email, and web chat, providing accurate information and resolving issues effectively.
    • Claims Resolution: Investigate and process claims related to shipment delays, defective items, and pricing discrepancies, coordinating with relevant departments to resolve issues.
    • Stakeholder Collaboration: Work closely with internal teams and external suppliers to address and resolve any issues related to customer orders, including requesting lead time changes when necessary.
    • E-commerce Enablement: Encourage customers to utilize our e-commerce platform for order placement, providing guidance and support as needed.
  • Requirements:
    • Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
    • At least 3-4 years of experience in order management, sales support, customer service, or a related role.
    • Strong proficiency in Microsoft Office Suite; experience with ERP systems is a plus.
    • Excellent communication and interpersonal skills.
    • Strong problem-solving abilities and attention to detail.
    • Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
    • Ability to manage multiple priorities and work collaboratively with cross-functional teams.
    • Familiarity with e-commerce platforms or ERP systems is a plus.

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