Remote Order Management Specialist

23 hours ago

Angeles City, Central Luzon, Philippines beBeeSuccess Full time ₱28,000 - ₱37,000
Customer Success Coordinator Role Overview

We are seeking a highly organized and detail-oriented Customer Success Coordinator to join our team. This is an exciting opportunity to deliver exceptional client experiences by managing orders from intake to invoicing with accuracy and efficiency.

The ideal candidate will be responsible for ensuring smooth client interactions, managing orders in a timely manner, and maintaining open communication with internal teams and clients.

  • Main Responsibilities:
  • Order Management: Review incoming orders for accuracy and margin requirements; coordinate timelines with vendors and ensure orders align with client expectations; track orders through production and delivery, updating the WIP dashboard daily;
  • Client Communication: Respond to client questions, requests, and updates in a clear and concise manner; escalate challenges proactively, offering solutions and ensuring follow-through; maintain consistent updates with both internal stakeholders and external vendors; communicate with vendors to request quotes from factories to clients; proactively follow up with vendors and clients to keep all parties informed throughout the order process;
  • Invoicing & Follow-Through: Ensure timely and accurate invoicing of completed jobs; handle simple bookkeeping tasks; monitor job status to prevent missed billing or delivery issues;
  • System & Workflow Excellence: Maintain up-to-date order status in CRM and WIP tools; flag inefficiencies or risks and participate in workflow improvement efforts; adhere to team best practices for naming, notes, and internal communication;
  • Quote & Pricing Coordination: Request and evaluate quotes from international vendors (e.g., China, Vietnam); identify and recommend the best pricing options to the sales team based on availability and cost.

Requirements:

  • A minimum of 2 years' experience in virtual assistance, customer service, project coordination, or order fulfillment;
  • Highly organized with strong attention to detail;
  • Tenacious – able to follow through until a job is complete;
  • Able to perform simple bookkeeping tasks accurately and independently;
  • Forward-thinking – able to anticipate issues and propose solutions;
  • Excellent written and verbal communication skills;
  • Familiarity with CRM systems and vendor coordination preferred;
  • Ability to thrive in a fast-paced, team-driven environment;
  • Proactive in communication, especially when facing potential delays or escalations;
  • Motivated by team growth, sales impact, and overall business performance.

Key Performance Indicators:

  • Deliver accurate and complete job communication;
  • Meet on-time invoicing and delivery timelines;
  • Maintain a high rate of project accuracy;
  • Keep your WIP dashboard current;
  • Support team performance with strong communication and follow-through.

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