Customer Experience Lead

1 month ago


BGC Taguig, Philippines Visage Executive Search Full time
Job Title: Customer Experience Lead

We are seeking a seasoned Customer Experience Lead to join our team at Visage Executive Search. As a key member of our operations team, you will be responsible for managing customer service operations, including contact center management, quality assurance, and training. Your goal will be to improve service quality by analyzing processes, setting standards, and implementing strategic changes. You will provide technical support to enhance operational performance and resolve customer issues promptly.

Fostering customer loyalty through effective communication and personalized service is crucial in this role. You will also coach and motivate the team to deliver outstanding customer experiences. Additionally, you will relay customer feedback across the organization and maintain accurate records of interactions.

Qualifications: A Bachelor's degree in Business Management, Communication, or related field, along with 3-5 years of experience as a Customer Service Manager in banking or financial services, is required. Strong customer-centric focus and excellent communication skills are essential. Strategic thinking, leadership abilities, and problem-solving skills are also necessary for success in this role.

The estimated salary for this position is $120,000 - $180,000 per year.

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