Technical Support Specialist

2 days ago

Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱100,000 - ₱120,000

We're seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have 1-2 years of technical support experience in a contact center environment.

Responsibilities
  • Provide first-level technical support via phone, email, and chat platforms.
  • Troubleshoot hardware, software, and connectivity issues for customers.
  • Guide customers through step-by-step solutions and product configurations.
  • Educate customers on the proper use of products and services.
  • Maintain accurate records of interactions and solutions in our ticketing system.
Requirements
  • High school diploma or equivalent required.
  • 1-2 years of technical support experience in a contact center environment.
  • Excellent communication and problem-solving skills.
  • Fluency in English is required.
  • Ability to work in a fast-paced environment and adapt to new technologies.
Benefits
  • HMO coverage for employees and their dependents.
  • Dental coverage.
  • Career growth opportunities.
  • Performance-based bonuses.
  • Employee shuttle service.
About Us

We are a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. Our commitment to excellence and innovation has established us as a trusted partner in the industry.

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