Technical Support Professional

24 hours ago

Cavite City, Calabarzon, Philippines beBeeCustomerSuccess Full time $65,000 - $95,000

About Our Organization

We are a pioneering AI-driven healthcare platform that utilizes predictive analytics to transform medical data into actionable insights. This helps healthcare professionals streamline workflows and improve patient care efficiency.

Job Summary:

Key Responsibilities:
  • Act as the primary point of contact for customers, providing exceptional support and troubleshooting assistance.
  • Collaborate closely with Product, Engineering, and Sales teams to ensure customer satisfaction and enhance the platform.
  • Utilize strong communication and technical troubleshooting skills to improve customer experience in a fast-paced environment.
  • Provide world-class customer support via email, chat, and video calls to a global customer base.
  • Troubleshoot technical issues and deliver fast, effective solutions to ensure customer success.
  • Work with internal teams to address customer pain points and drive platform improvements.
  • Maintain and update support documentation and knowledge bases for both internal and external use.
  • Advocate for customer needs by providing valuable feedback to improve platform functionality and services.
Requirements:
  • At least 5+ years of technical support experience in the SaaS or technology industry.
  • Exceptional English communication skills, both written and verbal.
  • Proficient in using support tools like Intercom and other relevant software.
  • Strong technical aptitude for troubleshooting and resolving customer issues.
  • Knowledge of APIs, technical integrations, JSON structure, and basic coding skills.
  • Ability to work autonomously in a fast-paced, remote environment.
  • Passion for building trust and strong relationships with customers at all levels.
  • Flexible to work US hours, including shifting schedules and weekends, to meet customer needs.
What We Offer:
  • Fully Remote Work Setup
  • Competitive salary and benefits
  • Opportunity to be part of the founding team member of the organization

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