Technical Customer Support Specialist

7 days ago

Sorsogon, Bicol, Philippines beBeeSupport Full time $36,000 - $54,000
About this role

We are seeking a highly skilled and experienced customer support professional to join our team. In this role, you will be responsible for providing exceptional support to our customers, troubleshooting technical challenges, and simplifying complex issues into actionable steps.

You will work closely with different teams and contribute to projects that enhance the customer experience based on evolving customer and organizational needs. Additionally, you will be expected to keep updated on our product updates, services, features, and the latest web hosting technologies to assist customers effectively.

Your responsibilities
  • Provide expert support on our products via live chat and tickets that exceed customer expectations.
  • Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
  • Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.
  • Enhance our AI-powered systems to deliver smarter, more intuitive support that improves the customer experience.
Your skills and qualifications
  • Fluent in English (C1 or native), written and spoken.
  • Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions.
  • Exceptional communication skills.
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels, and website troubleshooting).
Benefits
  • 360 Growth: We provide limitless learning opportunities, including 3-week trainings in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, global conferences, feedback culture, digital libraries, and industry-leading subscriptions.
  • Freedom & Responsibility: Enjoy the flexibility to contribute from home, with weekly rotating timelines making it easier to balance studies or other personal priorities.
  • Wellness Simplified: Your health comes first with company-provided sick days and recharge leave.
  • Work Hard, Party Hard: Recognize hard work with company events, milestone gifts, and team-building experiences.

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