Senior Customer Support Manager

About this role:">We're seeking an accomplished professional with a track record in product management, marketing, or analytics. Your expertise will drive the success of our portfolio through branding, financial management, customer service, and more.This is a pivotal opportunity for someone to take ownership of our products, leveraging data-driven...

Job Role OverviewEmapta, a pioneering customer experience management platform, transforms business connections with people.We merge AI-driven insights, facial emotion analysis, and real-time data to elevate customer experiences across industries.Main Responsibilities:Provide high-level executive support to senior leadership, encompassing proactive calendar,...

Customer Support RepresentativeWe are seeking a skilled customer support representative to join our team. This role involves providing exceptional service to customers through live chat, addressing their inquiries and resolving issues in a timely and professional manner.The ideal candidate will possess excellent communication skills, be able to work...

Job TitleUser Management and Customer Support SpecialistAs a User Management and Customer Support Specialist, you will play a crucial role in providing frontline support to customers. Your primary responsibility will be to efficiently manage user requests and provide solutions to customer inquiries and complaints.You will investigate complex issues and use...

Customer Care SpecialistThis is a key role in our organisation responsible for gathering information from customers and ensuring their continued support and success after implementing our product.Key Responsibilities:Respond to and resolve customer tickets, calls, and queries related to our product in a timely manner.Assist and collaborate with the wider...

Job Description:We are seeking a skilled Customer Support Engineer to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers.As a Customer Support Engineer, your primary role will be to troubleshoot and resolve technical issues related to our products and services. You will...

Senior Executive Workforce Management RoleThis senior executive position focuses on workforce management, enabling superior customer service through efficient and effective staffing.Key Responsibilities - Generates schedules that meet business requirements and adjusts them accordingly to ensure optimal resource allocation.Develops and implements scheduling...

Job Description:">">We are seeking a customer-facing professional to provide exceptional support to clients seeking therapy. As a representative, you will be the initial point of contact for our clients, offering empathetic and professional assistance through various communication channels.">">Key Responsibilities:">">Answer inbound calls and emails from...

Zendesk Optimization SpecialistWe are seeking a highly skilled Zendesk optimization specialist to refine our support processes, enhance user and agent experience, and ensure efficient platform operation.This role involves collaborating with our internal team to assess workflows, identify pain points, and implement tailored solutions using Zendesk best...

Global Support Operations LeaderWe seek a seasoned leader to oversee global support operations. The ideal candidate will have experience in workforce management, forecasting, and process optimization.Main ResponsibilitiesServe as a strategic partner to the leadership team, supporting operational reviews, planning cycles, and process improvement...