Senior Workforce Manager

1 day ago

Calamba, Calabarzon, Philippines beBeeExecutive Full time ₱4,500,000 - ₱6,000,000
Senior Executive Workforce Management Role

This senior executive position focuses on workforce management, enabling superior customer service through efficient and effective staffing.

Key Responsibilities - Generates schedules that meet business requirements and adjusts them accordingly to ensure optimal resource allocation.

  • Develops and implements scheduling strategies based on actual scenarios and provides overtime requirements/voluntary time off to support efficient staffing.
  • Monitors real-time queue activity while tracking, documenting and communicating agent performance across multiple lines of businesses.
  • Prepares and publishes relevant reports ensuring accuracy and timeliness of data.
Job Requirements
  • Expertise in workforce management with strong analytical skills and the ability to make informed decisions.
Work Environment
  • Full-time employment with opportunities for growth and development.
Industries
  • Business Consulting and Services.

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