Customer Support Liaison

2 days ago

Calamba, Calabarzon, Philippines beBeeTherapist Full time ₱360,000 - ₱420,000

Job Description:

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  • ">
  • We are seeking a customer-facing professional to provide exceptional support to clients seeking therapy. As a representative, you will be the initial point of contact for our clients, offering empathetic and professional assistance through various communication channels.">
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Key Responsibilities:

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  • ">
  • Answer inbound calls and emails from clients, providing helpful and caring responses.">
  • Reach out to clients on our waitlist and guide them toward scheduling therapy sessions with our network providers.">
  • Collect basic information from clients to match them with suitable therapists based on their demographics, insurance, and referral details.">
  • Record client information accurately in our systems, including EHR, CRM, and scheduling tools.">
  • Briefly explain our services to new clients and promote our programs to individuals, clinics, and businesses.">
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Requirements:

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  • ">
  • You have strong English communication skills (spoken and written).">
  • You possess 1-2 years of experience in customer service, call center, or BPO work.">
  • You maintain a friendly, patient, and professional approach when interacting with clients, even in challenging situations.">
  • You are tech-savvy and able to quickly learn new software applications and tools.">
  • You work independently in a remote setting and are reliable, self-motivated, and organized.">
">

Benefits:

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  • ">
  • Annual paid time off.">
  • Paid US holidays.">
  • Paid birthday leave.">
  • Monthly health stipend.">
  • Performance-based bonus opportunities.">
">

Employment Details:

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  • ">
  • Seniority level: Executive.">
  • Full-time employment.">
  • Customer Service role.">
  • Hospitals and Healthcare industries.">
"]},

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