Sales Account Manager

20 hours ago

Taguig, National Capital Region, Philippines beBeeRetention Full time $70,000 - $120,000
Senior Sales Consultant

This role is key to driving customer retention and contract renewals, while delivering excellent account management support.

  • Engage customers to promote contract renewals and retention, aligned with business objectives.
  • Conduct sales and account management calls, applying a consultative and value-based approach.
  • Serve as a daily contact point for customers and internal sellers, maintaining a high level of service.
  • Handle billing concerns and account inquiries, ensuring timely and effective resolution.
  • Provide Day 2 support, assisting customers after the initial order and ensuring a positive service experience.
  • Maintain accurate documentation of interactions and customer history in tracking systems.
  • Collaborate with back-end support teams for reporting, escalation tracking, and operational improvements.
Job Requirements:
  • Strong verbal and written English communication skills, with the ability to explain complex topics in simple, concise language.
  • Comfortable with customer-facing conversations via phone, with confidence in managing sales discussions and customer concerns.
  • Preferred background in sales, tele sales, or customer retention roles; Minimum 2–3 years of experience in customer service, sales, or telesales, preferably within telecommunications.
  • Minimum of 6 months of telesales experience
  • Amenable to work on a shifting schedule
  • Must be flexible with the ability to adapt to changes quickly.
  • Proactive and has a customer service-oriented mindset
  • Able to handle conversations without a script and can offer value added services
  • Excellent interpersonal skills, with the ability to build rapport and trust with clients.
  • Organized, detail-oriented, and capable of managing multiple tasks simultaneously.
  • Strong problem-solving skills and ability to navigate billing and order support tools effectively.
  • Proficient in using Microsoft Office tools systems or support tools; organized and detail oriented.
  • Can handle customer objection and offer issue resolutions.
What We Offer:

As owners, we benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

Our Culture:

We are a team that is built to grow and last. Our leaders care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

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