
Sales Account Manager
2 days ago
This role involves supporting clients by engaging in customer retention and account management. The focus is on Wireline customers, with the potential to expand into Mobility.
The position requires managing sales and contract renewals, addressing billing inquiries, and providing Day 2 order support. Additionally, it involves handling other account management functions and ensuring a seamless experience for clients.
Main Responsibilities- Engage with customers to drive contract renewals and retain business.
- Conduct sales activities over the phone, clearly articulating value propositions and handling objections.
- Provide account management support including follow-ups, proactive customer engagement, and relationship management.
- Address billing-related issues, coordinate resolutions, and maintain documentation of customer interactions.
- Offer Day 2 order support, ensuring follow-through on customer needs after initial order placement.
- Serve as a liaison between client's sellers and customers, ensuring timely and accurate communication.
- Document and escalate issues as needed to appropriate internal teams.
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Sales Account Manager
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Taguig, National Capital Region, Philippines Enderun Colleges Full timeEmployee Services Associate at Enderun CollegesPreferred Education and Experience:Must be a graduate of any Business CourseWith 3-5 years of relevant experienceResponsibilitiesCollaborate with directors in establishing and recommending realistic sales goals for the centers and the teamManage assigned geographic sales areas and product lines to meet corporate...