Remote Guest Experience Leader

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeGuestExperience Full time ₱6,000,000 - ₱8,500,000
Job Overview

The Guest Experience Manager I role is responsible for overseeing a remote guest experience team. This includes handling guest inquiries, resolving in-the-moment issues, coordinating with operations to ensure apartments are guest-ready, and driving improvements to guest satisfaction.


Key Responsibilities
  • Lead a team of 3-10 remotely distributed guest experience specialists to ensure exceptional service delivery during each shift.
  • Work flexible schedules, including weekends or take two consecutive weekdays as your weekend.
  • Be accountable to the metrics of the team and that of your direct reports, with the goal of reaching productivity, efficiency, and quality OKRs.

Requirements
  • Minimum 3 years of service industry experience.
  • At least 2 years of management experience, managing a customer service team, call center, or other applicable management experience.
  • Strong communication and organizational skills, with a love for helping guests and leading by example.
  • Effective analytical, strategic, and collaborative skills.
  • Able to write SOPs (standard operating procedures) and provide process improvements.

About the Role

This position requires a strong understanding of customer needs and expectations. The ideal candidate will have a proven track record of delivering high-quality results in a fast-paced environment.

  • Guest Experience Coordinator

    4 days ago

    Makati City, National Capital Region, Philippines beBeeCoordinator Full time ₱800,000 - ₱1,200,000

    Job DescriptionAs a guest experience coordinator, you will oversee the management of incoming reservation requests, ensuring exceptional service and accuracy. You will utilize strong communication skills and attention to detail to assist guests in planning their stays with personalized recommendations.Key responsibilities include managing reservation...

  • Portfolio Manager

    3 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeManagement Full time ₱7,200 - ₱7,800

    Operations Associate Job DescriptionWe are seeking a skilled and resourceful Operations Associate to oversee the daily operations of a portfolio of short-term rental properties.This role blends hands-on property management, guest services, administrative coordination, and light marketing/design.You will work closely with ownership and vendors to ensure our...

  • Guest Experience Team Lead

    3 days ago

    Caloocan City, National Capital Region, Philippines beBeeGuestExperience Full time ₱3,500,000 - ₱6,000,000

    Job Description:As a key member of our Guest Experience team, you will be responsible for managing a remote guest experience team to ensure exceptional service delivery during each shift. This includes overseeing guest communications and personalized service, resolving escalated guest issues quickly, and contributing to policy adherence and new tech...

  • Exceptional Guest Service Leader

    2 days ago

    Marikina City, National Capital Region, Philippines beBeeGuest Full time $90,000 - $120,000

    Job OpportunityWe are seeking a highly skilled Guest Experience Manager I to lead our remote team in delivering exceptional service to guests. The successful candidate will be responsible for managing a team of guest experience specialists, handling guest inquiries, resolving issues, and driving improvements to guest satisfaction.Key Responsibilities:Manage...

  • Lead Guest Experience Expert

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000

    Job TitleYou should have a contagious passion to deliver the best guest experience.Able to relate to our mission of empowering women through style, and have a strong personal sense of fashion and style.Not afraid of approaching strangers and striking genuine conversations, guests are not afraid to approach you either.A leader with a proven record of...

  • Guest Experience Manager

    3 days ago

    Makati City, National Capital Region, Philippines beBeeGuest Full time ₱500,000 - ₱1,000,000

    Job OverviewWe are seeking a skilled Guest Experience Manager to join our team. As a key member of our hospitality team, you will be responsible for creating a positive and lasting impression of our company with guests.Our ideal candidate is a motivated and experienced professional who can lead a team of specialists to deliver exceptional service to our...

  • Enhance Guest Experiences

    6 days ago

    Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱400,000 - ₱1,000,000

    Customer Experience RepresentativeThe primary objective of this role is to deliver an exceptional customer experience by providing personalized attention and ensuring the overall satisfaction of guests.Identify loyal customers and foster strong relationships through consistent, high-quality service, thereby encouraging repeat visits.Establish a rapport with...

  • Exceptional Guest Experience Manager Wanted

    3 days ago

    Caloocan City, National Capital Region, Philippines beBeeGuest Full time ₱1,200,000 - ₱2,000,000

    Guest Experience Manager RoleKasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers.Job DescriptionWe are looking for a Guest Experience Manager to create a positive,...

  • Short-Term Rental Guest Experience Coordinator

    2 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time $9,600 - $12,000

    Guest Services SpecialistWe are seeking a highly skilled and customer-focused individual to join our team as a Guest Services Specialist. In this vital role, you will be the heart of our guest interactions, ensuring their stays are seamless and memorable.Key Responsibilities:Promptly respond to guest inquiries and communications via phone, email, or other...

  • Guest Experience Specialist

    2 days ago

    Marikina City, National Capital Region, Philippines beBeeguestservices Full time $9,600 - $12,000

    About the RoleWe are seeking experienced Guest Services Agents to provide exceptional experiences to our guests and property owners. The ideal candidate will have a proven track record of delivering seamless and memorable stays.