Lead Guest Experience Expert

1 day ago

Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000
Job Title

You should have a contagious passion to deliver the best guest experience.

  • Able to relate to our mission of empowering women through style, and have a strong personal sense of fashion and style.
  • Not afraid of approaching strangers and striking genuine conversations, guests are not afraid to approach you either.
  • A leader with a proven record of training, coaching, and developing a team of co-workers.
  • A performance-driven professional that drives sales and achieves results for the business through initiatives.
  • Demonstrable experience in a supervisory capacity in retail or customer service sectors.
  • A dependable leader who is open to giving and receiving feedback, always hands on deck together with the rest of the team.
  • An insightful problem solver who proactively innovates to improve systems and operations.
Main Responsibilities
  • Support day-to-day leadership and key areas of store operations under the supervision of the Store Manager.
  • Oversee daily and weekly deliverables such as the store checklist and inventory checklists.
  • Work with the store manager to lead store sales performance and customer service excellence.
  • Delegate work, encourage and provide feedback to the team, acts as an outstanding 'go to' person.
  • Coach staff members in providing the best guest experience, plays a hands-on role on the sales floor.
  • Implement measures to avoid stock damages, theft, and wastage.
  • Train new staff members and schedule shifts.
  • Provide a seamless shopping experience ensuring all merchandise is available in all colours, sizes, and quantities on the floor.
  • Receiving and processing new stock, replenishments, returns, damages and transfers, support all stock-take exercises.
  • Cashiering duties using the POS system to process payments and close accounts for the closing shift.
  • Proactively acquiring knowledge regarding general information, fashion news, new product information, customer feedback and staff communication.
  • Promote first-class service excellence & customer experience at all times.
  • Be a customer experience champion, speaking to guests and offering advice on colour, fit, and silhouette to best suit their needs.
Requirements
  • Minimum 2 years' experience in a retail leadership role or equivalent.
  • Completion of college education and good working knowledge of MS Office will be a plus.
  • Ability to work various shifts and able to work 5 days a week (including weekends and public holidays).
Benefits
  • Attractive monthly commissions.
  • Full corporate insurance.
  • Employee-led recognition platform via Praisepal.
  • Fully stocked pantry.

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