Guest Experience Team Lead

2 days ago


Caloocan City, National Capital Region, Philippines beBeeGuestExperience Full time ₱3,500,000 - ₱6,000,000
Job Description:

As a key member of our Guest Experience team, you will be responsible for managing a remote guest experience team to ensure exceptional service delivery during each shift. This includes overseeing guest communications and personalized service, resolving escalated guest issues quickly, and contributing to policy adherence and new tech implementation.

Required Skills and Qualifications:
  • 3+ years of service industry experience
  • 2+ years of management experience, managing a customer service team, call center, or other applicable management experience
  • Effective communication and organizational skills: ability to lead by example and provide creative resolutions to guests
  • Strong analytical, strategic, and collaborative skills
  • Demonstrated ability to write SOPs (standard operating procedures) and provide process improvements
Benefits:
  • Opportunity to work in a dynamic and innovative company
  • Chance to develop and grow with a growing team
  • Reliable and collaborative work environment
Others:
  • Competitive salary and benefits package
  • Professional development opportunities


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