Short-Term Rental Guest Experience Coordinator

2 days ago


Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time $9,600 - $12,000
Guest Services Specialist

We are seeking a highly skilled and customer-focused individual to join our team as a Guest Services Specialist. In this vital role, you will be the heart of our guest interactions, ensuring their stays are seamless and memorable.

Key Responsibilities:
  • Promptly respond to guest inquiries and communications via phone, email, or other channels.
  • Effectively resolve guest issues to ensure satisfaction and maintain high standards of service.
  • Coordinate with internal teams, including cleaning and maintenance, to maintain high standards of service.
  • Update reservations accurately for proper accounting and ensure timely payment processing.
  • Liaise with platforms like Airbnb and VRBO to resolve any channel-specific issues.
Essential Qualifications:
  • Proficiency in OTA booking channels (Airbnb, VRBO, Expedia, Booking.com, etc.)
  • Experience with Guesty or similar short-term rental property management systems.
  • Fluent in English, both in writing and speaking.
  • Strong problem-solving skills and a customer-focused mindset, even when under pressure.
  • Ability to work independently and manage multiple tasks effectively.


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