Workforce Strategy Manager
2 weeks ago
Job Description
As a Workforce Services Associate Manager at Recruiter PH, you will be responsible for driving corporate initiatives and delivering metrics that optimize the performance of the group. You will interact with stakeholders to achieve contractual objectives and corporate goals.
Key Responsibilities
- Onboard new accounts in the Location/Delivery Assurance vertical, including communication with WFM Shared Services and identifying deviations from standard SOD.
- Participate in the action and strategic planning process to establish annual objectives and goals for the organization.
- Manage internal and external audits with processes and controls.
- Develop resources under your span and provide operational support.
- Collaborate with the Operations Director/Managers to provide input on possible resolutions and provide solutions to escalated issues.
Qualifications
- At least 3 years of people management experience with at least 2 years of managerial experience in WFM (supervisors as direct reports).
- Experience in RTA, Scheduling, Capacity Planning & Forecasting.
- Client-facing skills and the ability to represent the workforce management department in customer presentations and quarterly business reviews.
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